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How can we help?

Answers for the problems people actually hit, and a person to write to when they aren't enough. We reply within one working day, from customers@norventus.com.

I paid, but my role's tools are still lockedI can't sign inWhen does my plan end? Will I be charged again?I bought the wrong plan, or paid twiceA number looks wrongChange my role, or close my account

I paid, but my role's tools are still locked

  1. Open Billing and look at Recent payments.
  2. “Paid”: open your role's tools from My tools. If a tool still says locked, sign out and sign in again.
  3. “Pending” or “Being checked”: the payment provider hasn't confirmed it yet. The tools open by themselves as soon as it does; nothing extra is charged.
  4. Still locked an hour after paying? Write to us with the reference from your receipt (it starts with MAVA). We sort it out and reply within one working day.
Email: paid but still locked

I can't sign in

  1. Forgot your password? Reset it here: we email a six-digit code and you pick a new password.
  2. One Norventus account works on Forge and Beacon. Use the same email and password on both.
  3. Got more than one code? Use the newest one. Each new code replaces the one before, and a code lasts 10 minutes.
  4. No code after a few minutes? Check your spam folder, then ask for a new one.
Email: can't sign in

When does my plan end? Will I be charged again?

  1. Each payment covers the month, quarter or year you chose and doesn't renew by itself. Nothing is charged unless you choose to pay again.
  2. Billing shows each plan's end date, and My tools shows it on each tool.
  3. We email you 7 days and 1 day before it ends, and the tool page shows the date in its last week.
  4. Paying early adds a month to your current end date, so you don't lose any days. Use “Add a month” in Billing.

I bought the wrong plan, or paid twice

  1. Write to us with the reference from your receipt and what you meant to buy (another role, or another billing period). We'll look at it and reply.
  2. The refund policy explains what can be returned.
Email: wrong plan

A number looks wrong

  1. Every result lists its assumptions and limits. Check those first: the tool may assume something your job doesn't.
  2. Press “Share these numbers” under the result and paste the link in your email, so we see exactly what you saw. We check the math and reply.
Email: check a number

Change my role, or close my account

  1. Change your role on My tools; it decides which tools we show you first.
  2. To close your account and delete what it holds, write to us from the account's email address.
Email: close my account

Still stuck? Write to us.

customers@norventus.com reaches the small team that builds Forge. We reply within one working day. Include the email you use on Forge and, for a payment, the reference from your receipt. Please don't send passwords or card numbers.

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Norventus

Applied Intelligence, three ways.

One way of thinking, built for three different jobs. Here is how they compare.

  • Applied Intelligence

    Watch TowerFor Business

    Who it is for
    Leaders and operators of an organization.
    What you get
    Your team, goals and KPIs, assets on one map and a work tracker, set up with you in the Watch Tower Console in four weeks, then reviewed with you every week.
    How to start
    Start from your goal. The demo is free.
    Visit Watch Tower

  • Applied Intelligence

    BeaconFor Professionals

    Who it is for
    One professional and where their career goes next.
    What you get
    A personal career console: news for your role, certifications, a pay-target planner, lessons and projects.
    How to start
    3 days free. No card needed to start.
    Visit Beacon

  • Applied Intelligence

    ForgeFor your Work

    Who it is for
    The people who do the work, on site (Crew) or at a desk (Labs).
    What you get
    Small, clear tools for everyday jobs: calculators, quick references and checklists.
    How to start
    Many tools are free. No account needed.
    You are here